Terms & Conditions

By using this website, you are deemed to have read and agreed to the following terms and conditions. These terms do not affect your statutory rights governed by the courts within the United Kingdom.

Legal Property

These terms and conditions are the legal property of TCU GROUP LTD and may not be reproduced for commercial use without written consent from TCU GROUP LTD.

Privacy Statement

We are committed to protecting your privacy. Authorized employees will only use collected information to process orders. We continuously review our systems and data to ensure optimal service.

The type of information we will collect about you includes:

We will never collect sensitive information about you without your explicit consent. The information we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code.

Confidentiality

We will not sell, share, or rent your personal information to any third party. Emails from this Company will only pertain to agreed services, products, and special offers.

Disclaimer – Exclusions and Limitations

The information on this website is provided as permitted by law. Top Class Uniforms Ltd:

– Excludes all representations and warranties relating to this website and its contents or any inaccuracies or omissions.

– Reserves the right to refuse or cancel orders in case of inaccurate prices or descriptions, informing you via telephone, text, or email.

Ordering, Payment & Dispatch

Cash payments are accepted at our premises only. Online orders are payable by debit/credit card. We accept major debit/credit cards and payments over the phone or via email. Card information is not retained after payment processing. We aim to dispatch orders within 7-14 days but allow up to 28 days in exceptional circumstances. Prices exclude carriage charges shown at checkout. VAT is included in garment prices, with the breakdown shown at checkout.

Delivery or Collection

Orders can be collected from our premises. You will be notified when your order is ready. Please confirm readiness before collection. Delivery charges apply to home deliveries unless otherwise stated. Free delivery to your child’s school may be available for collection.

Cancellation & Returns Policy

You may cancel any order under ‘distance selling rules’ for a full refund if it is a stock item. Contact sales@tcugroup.co.uk or call 0191-2710000 within 14 days of receiving your goods. Specially ordered non-catalogue or personalized items do not qualify for refunds unless faulty or incorrectly supplied. Returns of unwanted items must be in original condition and at your cost. Use registered post or tracked courier for returns. We are not responsible for lost items. Inform us via email before returning any items. Postage costs for faulty or incorrect items will be reimbursed upon verification.

Availability

Stock availability is not always guaranteed. We will inform you of any stock shortages or discontinued lines.

Online Sales & Special Offers

All offers, and online sales are subject to E and OE (errors and omissions excepted).

Cookies

This website uses cookies to enhance functionality and ease of use.

Links to and from this Website

Linking to this website is at your own risk. We are not responsible for the content of linked websites. Evaluate the security and trustworthiness of any linked sites before disclosing personal information. We are not liable for any loss or damage from disclosure to third parties.

Copyright Notice

All text and content on this website are protected by copyright. The Company’s logo is a registered trademark in the UK and other countries.

Communication

Contact us via the website, telephone or mobile numbers provided. This company is registered in England and Wales.

General

The laws of England and Wales govern these terms. Any invalid or unenforceable provisions will be severed, and remaining terms will continue to apply. These Terms and Conditions cannot be amended except in writing by authorized representatives.

Notification of Changes

The Company reserves the right to change these conditions at any time. Continued use signifies acceptance of changes. Changes to the privacy policy will be announced on our homepage and key pages, with a 30-day notice for changes affecting personal information use.

These terms and conditions form part of the Agreement between the Client and ourselves. Your use of this website indicates your understanding and acceptance of these terms. Your statutory Consumer Rights are unaffected.